There is nothing about Turbine and Lotro lately that shows any polish. From bad moderation on their forums, horrible PR, deceptive marketing, screwing over people who buy TP, buggy unfinished delayed content and this could possible be worst of all if it turns out to be true. They even got their lotrostore wrong by mistakenly putting Draigoch on sale for 20% this past week LOL.
There is something wrong with the leadership and the culture there that lets this get out of hand in all facets of their business. When I think of Turbine I think one word: Unprofessional! It's too bad, there is a lot about the game that I really like, but I wonder how much of it is really left over from the beginning days of LOTRO? Once the content creation tools were made how many of those developers stayed with the product?